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Terms And Conditions
And Privacy Policy

Standard Terms and Conditions


Application and entire agreement

  1. These Terms and Conditions apply to the provision of the services and or goods detailed in our quotation/proposal () byCommercial Catering Engineers Ltd a company registered inunder number 09387896 whose registered office is at Unit A3, Cefndy Road Employment Park, Cefndy Road, Rhyl, LL18 2HJ( or or ) to the person buying the services (or ).

  2. You are deemed to have accepted these Terms and Conditions when you accept our quotation/proposal or from the date of any performance of the Services (whichever happens earlier) and these Terms and Conditions and our quotation/proposal () are the entire agreement between us.

  3. You acknowledge that you have not relied on any statement, promise or representation made or given by or on our behalf. These Conditions apply to the Contract to the exclusion of any other terms that you try to impose or incorporate, or which are implied by trade, custom, practice or course of dealing.


  1. A "business day" means any day other than a Saturday, Sunday or bank holiday in England and Wales.

  2. The headings in these Terms and Conditions are for convenience only and do not affect their interpretation.

  3. Words imparting the singular number shall include the plural and vice-versa.


  1. We warrant that we will use reasonable care and skill in our performance of the Services which will comply with the quotation/proposal, including any specification in all material respects. We can make any changes to the Services which are necessary to comply with any applicable law or safety requirement, and we will notify you if this is necessary.

  2. We will use our reasonable endeavours to complete the performance of the Services within the time agreed or as set out in the quotation/proposal; however, time shall not be of the essence in the performance of our obligations.

  3. All of these Terms and Conditions apply to the supply of any goods as well as Services unless we specify otherwise.

Your obligations

  1. You must obtain any permissions, consents, licences or otherwise that we need to complete the works and must give us with access to any and all relevant information, materials, properties and any other matters which we need to provide the Services.

  2. If you do not comply with clause 10, we can terminate the Services.

  3. We are not liable for any delay or failure to provide the Services if this is caused by your failure to comply with the provisions of this section ().

Fees and Deposit

  1. The fees () for the Services are set out in our quotation/proposal and are on a time and materials basis.

  2. In addition to the Fees, we can recover from you a) reasonable incidental expenses including, but not limited to, travelling expenses, hotel costs, subsistence and any associated expenses, b) the cost of services provided by third parties and required by us for the performance of the Services, and c) the cost of any materials required for the provision of the Services.

  3. You must pay us for any additional services provided by us that are not specified in the quotation in accordance with our then current, applicable hourlyrate in effect at the time of performance or such other rate as may be agreed between us. The provisions of clause 14 also apply to these additional services.

  4. The Fees are exclusiveof any applicable VAT and other taxes or levies which are imposed or charged by any competent authority.

  5. You must pay a deposit/advance ("Deposit") as detailed in the quotation/proposal within 30 days of acceptance.

  6. If you do not pay the Deposit/advance to us according to the clause above, we can either withhold provision of the Services until the Deposit/advance is received or can terminate under the clause below ().

  7. The Deposit/advance is non-refundable unless we fail to provide the Services and are at fault for such failure (where the failure is not our fault, no refund will be made)

  8. Goods and parts remain the property of Commercial Catering Engineers Ltd until paid for in full.

Cancellation and amendment


  1. We can withdraw, cancel or amend a quotation if it has not been accepted by you, or if the Services have not started, within a period of 14 daysfrom the date of the quotation, (unless the quotation has been withdrawn).

  2. Either we or you can cancel an order for any reason prior to your acceptance (or rejection) of the quotation.

  3. If you want to amend any details of the Services you must tell us in writing as soon as possible. We will use reasonable endeavours to make any required changes and additional costs will be included in the Fees and invoiced to you.

  4. If, due to circumstances beyond our control, including those set out in the clause below (), we have to make any change in the Services or how they are provided, we will notify you immediately. We will use reasonable endeavours to keep any such changes to a minimum.


  1. We will invoice you for payment of the Fees either:

    • when we have completed the Services; or

    • on the invoice dates set out in the quotation/proposal.

  2. You must pay the Fees due within30daysof the date of our invoice or otherwise in accordance with any credit terms agreed between us.

  3. Time for payment shall be of the essence of the Contract.

  4. Without limiting any other right or remedy we have for statutory interest, if you do not pay within the period set out above, we will charge you interest at the rate of 8.5% per annum above the base lending rate of the Bank of England from time to time on the amount outstanding until payment is received in full.

  5. All payments due under these Terms and Conditions must be made in full without any deduction or withholding except as required by law and neither of us can assert any credit, set-off or counterclaim against the other in order to justify withholding payment of any such amount in whole or in part.

  6. If you do not pay within the period set out above, we can suspend any further provision of the Services and cancel any future services which have been ordered by, or otherwise arranged with, you.

  7. Receipts for payment will be issued by us only at your request.

  8. All payments must be made in British Pounds unless otherwise agreed in writing between us.

Sub-Contracting and assignment

  1. We can at any time assign, transfer, charge, subcontract or deal in any other manner with all or any of our rights under these Terms and Conditions and can subcontract or delegate in any manner any or all of our obligations to any third party.

  2. You must not, without our prior written consent, assign, transfer, charge, subcontract or deal in any other manner with all or any of your rights or obligations under these Terms and Conditions.


34. We can terminate the provision of the Services immediately if you:

  • commit a material breach of your obligations under these Terms and Conditions; or

  • fail to make pay any amount due under the Contract on the due date for payment; or

  • are or become or, in our reasonable opinion, are about to become, the subject of a bankruptcy order or take advantage of any other statutory provision for the relief of insolvent debtor; or

  • enter into a voluntary arrangement under Part 1 of the Insolvency Act 1986, or any other scheme or arrangement is made with its creditors; or

  • convene any meeting of your creditors, enter into voluntary or compulsory liquidation, have a receiver, manager, administrator or administrative receiver appointed in respect of your assets or undertakings or any part of them, any documents are filed with the court for the appointment of an administrator in respect of you, notice of intention to appoint an administrator is given by you or any of your directors or by a qualifying floating charge holder (as defined in para. 14 of Schedule B1 of the Insolvency Act 1986), a resolution is passed or petition presented to any court for your winding up or for the granting of an administration order in respect of you, or any proceedings are commenced relating to your insolvency or possible insolvency.

Intellectual property

35. We reserve all copyright and any other intellectual property rights which may subsist in any goods supplied      in connection with the provision of the Services. We reserve the right to take any appropriate action to restrain or prevent the infringement of such intellectual property rights.

Liability and indemnity

  1. Our liability under these Terms and Conditions, and in breach of statutory duty, and in tort or misrepresentation or otherwise, shall be limited as set out in this section.

  2. The total amount of our liability is limited to the total amount of Fees payable by you under the Contract.

  3. We are not liable (whether caused by our employees, agents or otherwise) in connection with our provision of the Services or the performance of any of our other obligations under these Terms and Conditions or the quotation for:

    • any indirect, special or consequential loss, damage, costs, or expenses or;

    • any loss of profits; loss of anticipated profits; loss of business; loss of data; loss of reputation or goodwill; business interruption; or, other third party claims; or

    • any failure to perform any of our obligations if such delay or failure is due to any cause beyond our reasonable control; or

    • any losses caused directly or indirectly by any failure or your breach in relation to your obligations; or

    • any losses arising directly or indirectly from the choice of Services and how they will meet your requirements or your use of the Services or any goods supplied in connection with the Services.

  4. You must indemnify us against all damages, costs, claims and expenses suffered by us arising from any loss or damage to any equipment (including that belonging to third parties) caused by you or your agents or employees.

  5. Nothing in these Terms and Conditions shall limit or exclude our liability for death or personal injury caused by our negligence, or for any fraudulent misrepresentation, or for any other matters for which it would be unlawful to exclude or limit liability.

Data Protection

  1. When supplying the Services to the Customer, the Service Provider may gain access to and/or acquire the ability to transfer, store or process personal data of employees of the Customer.

  2. The parties agree that where such processing of personal data takes place, the Customer shall be the 'data controller' and the Service Provider shall be the 'data processor' as defined in the General Data Protection Regulation () as may be amended, extended and/or re-enacted from time to time.

  3. For the avoidance of doubt, 'Personal Data', 'Processing', 'Data Controller', 'Data Processor' and 'Data Subject' shall have the same meaning as in the GDPR.

  4. The Service Provider shall only Process Personal Data to the extent reasonably required to enable it to supply the Services as mentioned in these terms and conditions or as requested by and agreed with the Customer, shall not retain any Personal Data longer than necessary for the Processing and refrain from Processing any Personal Data for its own or for any third party's purposes.

  5. The Service Provider shall not disclose Personal Data to any third parties other than employees, directors, agents, subcontractors or advisors on a strict 'need-to-know' basis and only under the same (or more extensive) conditions as set out in these terms and conditions or to the extent required by applicable legislation and/or regulations.

  6. The Service Provider shall implement and maintain technical and organisational security measures as are required to protect Personal Data Processed by the Service Provider on behalf of the Customer.

  7. Further information about the Service Provider's approach to data protection are specified in its Data Protection Policy, which can be found on our website. For any enquiries or complaints regarding data privacy, you can email:


  1. All notices under these Terms and Conditions must be in writing.

  2. Notices shall be deemed to have been duly given:

    • when delivered, if delivered by courier or other messenger (including registered mail) during the normal business hours of the recipient.

    • when sent, if transmitted by fax or email and a successful transmission report or return receipt is generated.

    • on the fifth business day following mailing, if mailed by national ordinary mail; or

    • on the tenth business day following mailing, if mailed by airmail.

  3. All notices under these Terms and Conditions must be addressed to the most recent address, email address or fax number notified to the other party.

No waiver

51.         No delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy nor stop further exercise of any other right, or remedy.


52. If one or more of these Terms and Conditions is found to be unlawful, invalid or otherwise unenforceable, that / those provisions will be deemed severed from the remainder of these Terms and Conditions (which will remain valid and enforceable).

Law and jurisdiction

53. This Agreement shall be governed by and interpreted according to the law of England and Wales and all disputes arising under the Agreement (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the English and Welsh courts.

Website Terms and Conditions of Use

By using this site you agree to these terms and conditions.

The Company

This website is owned by Commercial Catering Engineers Ltd.


Whilst Commercial Catering Engineers has taken all reasonable care in the preparation of the contents of this website; some information has been supplied by third parties and is reproduced in good faith. Commercial Catering Engineers disclaims (to the extent permitted by law) all warranties, express or implied, as to the accuracy of the information supplied by third parties or for apparent errors and omissions. Although Commercial Catering Engineers chooses content providers and advertisers carefully so have no control over some of the content (such as advertising). If however, you do see anything that offends please contact us and Commercial Catering Engineers will attempt to rectify the problem.


Any information found on this website is intended for guidance only. Commercial Catering Engineers excludes all liability (to the extent permitted by law) for any reliance upon any information contained on this website.

Trademarks, patents etc.:

Names, products, designs, information and technology described on this website are widely protected by trademarks, patents, design rights etc. Unauthorised use of the same may lead to infringement.


Commercial Catering Engineers Ltd does not guarantee that use of this website will be compatible with all hardware and software that may be used by visitors to the site. Commercial Catering Engineers Ltd will not be liable for damage to, or viruses that may affect, your computer equipment, software, data or other property as the result of your access to, use of or browsing of this website or your downloading of any materials, data, text or images.


This website does contain links to other websites. Commercial Catering Engineers accepts no responsibility or liability for the content of websites that are not under its strict control.

Law & Jurisdiction:

Any disputes arising in connection with the use of this website will be governed by English law and will be subject to the exclusive jurisdiction of the courts of England and Wales.


Copyright in the site (its text, graphics, design layout, look, appearance, etc) remains the property of Commercial Catering Engineers. You have the right to view this site and copy to cache for personal reference by yourself only. You are not granted any other rights.  Commercial Catering Engineers Ltd reserves all other rights. Unauthorised copying of any part of this site constitutes a breach of copyright.

These terms and conditions do not affect your legal rights.

Registered Office:

Commercial Catering Engineers Ltd

Unit A3 Cefndy Employment Park

Cefndy Road



LL18 2HJ

Further Terms and Conditions for Web Sales
Looking after our customers

Our terms and conditions comply with UK legislation, and are designed to ensure that all of our customers can shop easily and with confidence. Please print and keep a copy for reference.


All prices are in £ sterling and exclusive of VAT and delivery. You may pay by any major credit card or debit card. Prices, offers and products are subject to availability and may change and any savings shown are based on the manufacturer's list price.

Accepting website orders and security

We are a trade only supplier and only accept orders from commercial catering businesses, orders placed by individuals on a personal basis will be declined.

When you place an order we will treat it as an offer to buy. We will send a confirmation e-mail with your order number, at which point we make a legal contract with you. However, we will be entitled to refuse to accept your order if we feel it necessary, in which case we will e-mail you as soon as we can to let you know.

In deciding whether to accept your order we may use the information you have given to us, or we already hold about you, to confirm your identity. This assists us to protect you and us from fraudulent transactions.

If we decline your offer on security grounds we may contact you to seek an alternative payment method or to advise you of the location of your nearest store.

If you use our website to pay for a proposal/quotation for commerical kitchen ventialion services, installation or equipment our standard terms and conditions above apply.

Age Requirements

To order a product there is a minimum age requirement of 16 years, by ordering you confirm you are of the required age.


Delivery is restricted to the United Kingdom. All deliveries must be signed for and you should keep your receipt, any damaged goods must be signed for as damaged. Any goods signed for as undamaged will not be able to be claimed for.

We will do everything we can to meet delivery times described in the relevant section, but delivery times may be affected by factors beyond our control. (Availability, inclement weather, road closures etc.) therefore, they cannot be guaranteed.

We will need to be made aware of any restrictions in place that may affect any deliveries at the point of order to avoid any additional charges. Examples are weight limits or pedestrian zones.

Cancellations and Returns

As a catering equipment supplier to the trade only, all returns are subject to authorisation by Commercial Catering Engineers and the manufacturer and are potentially subject to a restocking fee.

Any goods to be returned must be unused and still in the original packaging. Any goods not meeting these criteria will not be able to be returned. In all cases when an item is returned, there will be a restocking charge (amount to be confirmed at time of return) and all returns must be notified within twenty-four hours of the delivery and will need written confirmation of the above points by the client.

It will be the customer's responsibility to return the goods via a suitably insured delivery service and the customer will have to cover any associated costs. If any of these points are not met, the item will not be able to be returned.

You may normally cancel your purchase prior to the item being delivered subject to that item not having been dispatched. There may, however, be a cancellation fee.

Faulty Products & Warranties

Faulty products will be covered by the manufacturer’s warranty supplied with the item via the manufacturer or master UK distributor, not Commercial Catering Engineers Ltd.

Responsibility for this warranty is held with the manufacturer or master UK distributor though this does not affect your statutory rights. In this instance a repair of the item will take place by the manufacturer or authorised agent of the manufacturer or if the unit is beyond economic repair a replacement item may be supplied.

However, this is entirely at the discretion of the manufacturer.

Any call outs that are caused by user error or misuse will be chargeable to the customer.

All labour warranties are only applicable for mainland UK  and any other sites outside of this will only receive a parts only warranty. Please note that certain consumable items will not be covered under warranty such as bulbs, door seals and elements. If you are unsure at any point what is covered and what is not covered by warranty please contact the office.


Sales on the website are governed by English and Welsh law and you agree to submit any dispute to the non-exclusive jurisdiction of the English and Welsh courts.

All orders are subject to these terms and conditions and no amendments will be accepted by us.

These terms and conditions only cover the website.

Any links within this site to other websites are not covered by this policy and we accept no responsibility or liability for the content of the websites which are not under our control.

These terms and conditions do not affect your legal rights

 Commercial Catering Engineers Privacy Policy From 30/12/2021


Our contact details

Name: Commercial Catering Engineers Ltd

Address:Unit A3 Cefndy Employment Park, Cefndy Road, Rhyl, LL18 2HJ

This privacy policy for Commercial Catering Engineers Ltd (Also doing business as CCE) (‘We’, ‘Us’, ‘Our’) describes how your data/information maybe collected, store, used and or shared.

When you visit our website at or any website of ours that links to this privacy policy.

Engage with us in other related ways such as sales or marketing.


The type of personal information we collect

Depending on how you interact with us and our services, the products and features you use.

We currently collect and process the following information:

  • Personal identifiers, contacts and characteristics (for example, name and contact details)

  • Billing addresses

  • Financial information

  • Contact or authentication data

  • Information automatically collected – IP address and or browser/device characteristics when you visit our services.

  • Cookies and similar technologies. You can find out more and opt out by visiting our cookie policy.

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • Contact form for service or quote request at your premises.

  • Remote quotation

  • Processing of orders

  • Website user statistics

  • Target advertising

  • To protect our services

  • To request feedback

  • To provide you with administrative information



We use the information that you have given us in order to contact you, provide quotes and fulfil orders.

We may share this information with our suppliers and partners to fulfil your order.

Ad networks

Finance and accounting software

Government entities

Payment Processors

Sales and marketing

Website hosting service provider

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting

(b) We have a legitimate interest.


How we store your personal information

Your information is securely stored.

We keep contact information, site surveys, order information for six years We will then dispose your information by deleting records of it.

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at if you wish to make a request.


How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:           

Information Commissioner’s Office

Wycliffe House

Water Lane





Helpline number: 0303 123 1113

ICO website:

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